User Experience Designer - Remote

About The Role

We are seeking a highly skilled Principal User Experience Designer to join our team. In this critical role, you will be responsible for shaping the user experience across complex, data-driven mortgage servicing products. You will translate business requirements into intuitive, scalable, and efficient user flows, patterns, and interactions. This role requires a hands-on approach, working closely with product managers, engineers, and other designers to drive alignment, simplify complex processes, and deliver high-quality design solutions. You will lead by example through your design execution, mentor junior team members, and contribute to our enterprise design system to support a growing ecosystem. Your expertise will help us create innovative, AI-enabled solutions that enhance usability, efficiency, and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field
• Proven experience in UX/UI design, preferably within fintech, SaaS, or mortgage technology
• Strong proficiency in Figma, including creating reusable components, variants, and scalable design patterns
• Experience designing complex, data-driven, and rules-based systems
• Knowledge of AI-assisted design tools and automation techniques
• Understanding of technical feasibility, business constraints, and user-centered design principles
• Experience collaborating with product and engineering teams to refine requirements and implement solutions
• Excellent communication and stakeholder management skills
• Experience with Git or similar version control systems is a plus

Responsibilities

• Lead the design and execution of user experience strategies for complex mortgage servicing products
• Mentor and guide design team members, fostering a culture of high-quality design and innovation
• Contribute to and maintain the enterprise-wide Figma design system, ensuring consistency and scalability
• Standardize workflows for contribution, governance, and adoption of new design patterns across teams
• Identify opportunities for AI-driven automation and decision support within product ecosystems
• Translate technical and AI capabilities into practical, user-centered experiences
• Collaborate closely with product managers and engineers to refine requirements and ensure feasible, scalable solutions
• Design user flows, wireframes, mockups, and prototypes that emphasize clarity, usability, and speed
• Utilize AI-assisted tools to accelerate design exploration, iteration, and delivery processes
• Operate effectively in fast-paced, resource-constrained environments, managing ambiguity and incomplete inputs
• Prioritize work effectively to balance innovation, feasibility, and impactful outcomes