User Access Management Analyst

About the role

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented User Access Management (UAM) Analyst.

Responsibilities

• Grant and/or revoke user access to specific Pacific Life applications, systems, data and infrastructure based on individual user roles, permissions, and requirements.
• Apply the principle of least privilege by way of administration of giving individual users within Pacific Life’s systems access to the tools they need at the right time and for the right purpose.
• Comply with and enforce Pacific Life’s security control policies and procedures as they relate to access to resources, applications, systems, data and infrastructure in order to protect resources and sensitive information from cyber threats and to meet regulatory requirements.
• Define best practice and development for automation of user access management using tools and technologies to streamline granting and revoking access to resources.
• Monitor Pacific Life’s compliance with Enterprise Information and Security Policy and Access Management Standard by performing regular audits of user access management activities.
• Implement corrective actions to overcome any identified IT Security Access and Control Policy compliance errors and deficiencies.
• Regularly review and update Pacific Life’s user access management operational policies and procedures to ensure they comply with any changes in Pacific Life’s Enterprise Information and Security Policy and Access Management Standard.
• Partner with internal business and technical teams to ensure the user experience is top-notch while still fulfilling our IAM policies and standards.
• Aid in UAM program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues.

Requirements

1-5 years Information Security experience, with knowledge of directory services, ITSM, and IAM platforms (e.g. MS Active Directory, MS Entra ID, ServiceNow, CyberArk, SailPoint).

Strong analytical, problem solving/troubleshooting, and data management skills.

Ability to follow Standard Operating Procedures (SOP) in an agile environment.

Proven ability to influence and build partnerships with business stakeholders, including at senior management levels, in multi-cultural environments.

Ability to create meaningful metrics and documentation to provide insights to drive the UAM program forward.

Ability to demonstrate continuous improvement.

Qualifications

BA/BS in Information Systems, Computer Science, Data Management or related field.

CISSP, CISM, CISA or other relevant security certifications.

PowerShell scripting experience preferred.

Benefits

Base Pay Range: $45.00 - $55.00

Your Benefits Start Day 1: Medical, Dental, Vision, and Wellbeing Reimbursement Account, Paid Time Off, Holiday Schedules, Financial Planning Time Off, Paid Parental Leave, Adoption Assistance Program, Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Schedule

This is a hybrid role, working in the office 4 days per week/1 day remote. Standard business hours with rotating off hours on-call support.