(USA) Vision Center Manager L3
About the Role
Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.
Provides supervision and development opportunities for Associates by hiring, training, mentoring, assigning duties, and promoting a belonging mindset in the workplace.
Ensures compliance with Company and legal policies, procedures, and regulations, including asset protection, safety controls, and quality assurance reviews.
Responsibilities
- Model, enforce, and provide direction on proper Customer/Member service approaches and techniques to resolve needs, complaints, and issues within Company guidelines.
- Oversee and participate in community outreach programs, encouraging Associates to serve as good community members.
- Ensure compliance with Company and legal policies by analyzing reports, implementing controls, and developing action plans to improve performance.
- Provide quality eyewear by consulting with and educating Members/Customers, selecting products based on needs, obtaining measurements, verifying prescriptions, and maintaining equipment.
- Uphold the Company’s Open Door Policy by addressing Associate concerns, researching issues, and suggesting resolutions.
- Coordinate job-related activities by building relationships with stakeholders, supporting business initiatives, and measuring progress toward goals.
- Ensure Associates adhere to Company mission, values, and standards of ethics and integrity.
- Foster a high-performing team by embracing diversity, creating a culture of belonging, and providing opportunities for growth.
- Act with integrity by maintaining ethical standards, promoting sustainability, and supporting Walmart’s regenerative goals.
- Serve customers and members by prioritizing their needs, adapting to shopping preferences, and applying EDLP and EDLC business models.
- Strive for excellence by driving continuous improvement, adopting new technologies, and encouraging learning from mistakes.
Requirements
- Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
- High school diploma or equivalent.
- Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.
Preferred Qualifications
- Experience supervising Associates.
Benefits
- Health benefits: Medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).
Pay
The hourly wage range for this position is $34.50 - $46.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.