(USA) Vision Center Manager L3

About the Role

Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.

Provides supervision and development opportunities for Associates by hiring, training, mentoring, assigning duties, and promoting a belonging mindset in the workplace.

Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center, including analyzing reports, implementing asset protection and safety controls, and overseeing operational and quality assurance reviews.

Responsibilities

• Model, enforce, and provide guidance on proper customer service approaches to ensure customer needs, complaints, and issues are resolved within Company guidelines.
• Oversee and participate in community outreach programs, encouraging Associates to serve as good community members.
• Ensure the provision of quality eyewear by consulting with and educating customers, selecting products based on their needs, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining optical equipment.
• Uphold the Company’s Open Door Policy by meeting with Associates, listening to concerns, researching issues, and suggesting resolutions.
• Coordinate and complete job-related activities by developing relationships with stakeholders, supporting business initiatives, identifying goals, measuring progress, and promoting continuous learning.
• Ensure compliance with company policies, mission, values, and standards of ethics and integrity by implementing action plans and providing guidance on execution.
• Respect the individual by building high-performing teams, embracing diversity, fostering a culture of belonging, and creating opportunities for all associates to thrive.
• Act with integrity by maintaining high ethical standards, modeling Walmart values, and supporting sustainability goals.
• Serve customers and members by delivering results, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Strive for excellence by driving continuous improvement, adopting new technologies, and encouraging learning from mistakes.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising Associates.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $30.50 - $43.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.

12900 W Thunderbird Rd, El Mirage, AZ 85335-5945, United States of America