(USA) Vision Center Manager L2

Drives sales in the Vision Center through effective merchandise presentation, accurate and competitive pricing, proper signing, and maintaining instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.

Responsibilities

• Model, enforce, and guide Associates on proper customer service approaches to ensure customer needs, complaints, and issues are resolved within Company guidelines.
• Oversee and participate in community outreach programs, encouraging Associates to serve as active community members.
• Ensure compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing reports, monitoring asset protection and safety controls, and implementing action plans for performance improvement.
• Provide supervision and development opportunities for Associates through hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
• Ensure the provision of quality eyewear by consulting with and educating customers, selecting products based on needs, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining Optical equipment.
• Uphold the Company’s Open Door Policy by addressing Associate concerns, researching issues, and suggesting resolutions.
• Coordinate and complete job-related activities by building relationships with stakeholders, supporting business plans, and measuring progress toward goals.
• Support the Company’s mission, values, and standards of ethics and integrity through action plans and guidance on business processes.
• Foster a high-performing, inclusive workplace by embracing differences, creating opportunities for growth, and recognizing contributions.
• Act with integrity by maintaining ethical standards, promoting sustainability, and supporting local giving initiatives.
• Serve customers and members by prioritizing their needs, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Strive for excellence by encouraging continuous learning, adopting new technologies, and supporting others through change.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising Associates.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $38.00 - $48.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.

Location: 1051 E Broad St, Fuquay Varina, NC 27526-1799, United States of America.