(USA) Tire & Battery Technician - Automotive

As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department, delivering value to our members. You will collaborate with other associates to ensure the club meets member expectations.

Responsibilities

• Be a Team Member
  • Collaborate with team members to fulfill sales and service requests.
  • Educate other associates on tools, tasks, and resources.
  • Mentor new technicians and develop interpersonal skills for safe and efficient customer service.
• Be an Expert
  • Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), and product specifications.
  • Understand seasonality and Point of Sale systems.
  • Apply phone and in-person selling techniques.
• Be a Techie
  • Leverage digital tools to plan and drive sales, improve the service experience, and elevate associate engagement.
  • Use handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
  • Adapt to new tools and encourage others to use them.
• Be an Owner
  • Communicate equipment, tools, and supply needs to the TBC Lead.
  • Track and monitor returns and special orders.
  • Operate cash registers and process transactions.
  • Work hands-on in the physical area and maintain accurate inventory.
  • Audit safety and compliance standards.
  • Report TBC complaints, safety hazards, and issues with products, services, and work areas.
  • Complete required paperwork, logs, and documentation.
  • Ensure merchandise is packaged, labeled, and stored according to company policies.
  • Assist members with purchasing decisions and resolve issues and concerns.
• Be a Talent Ambassador
  • Advocate for the brand by valuing the member experience and modeling high-quality service and products.
  • Develop, influence, and inspire others in a respectful, supportive, and team-oriented style.
  • Understand roadblocks and assist in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity.
• Complete Work Assignments
  • Use policies, data, and resources to complete work assignments and priorities.
  • Collaborate with managers, coworkers, customers, and other business partners.
  • Identify priorities, deadlines, and expectations.
  • Carry out tasks, communicate progress, and recommend improvements.
  • Adapt to change, difficulties, and feedback.
• Respect the Individual
  • Embrace differences in people, cultures, ideas, and experiences.
  • Foster a workplace where associates feel seen, supported, and connected.
  • Create opportunities for all associates to thrive and perform.
  • Build strong and trusting relationships.
  • Communicate with impact, energy, and positivity.
  • Strengthen the team by developing and mentoring others.
  • Recognize others' contributions and accomplishments.
• Act with Integrity
  • Maintain and promote the highest standards of integrity, ethics, and compliance.
  • Model Walmart values to support and foster our culture.
  • Hold oneself and others accountable.
  • Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
  • Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Serve our Customers and Members
  • Deliver results while putting the customer first.
  • Make decisions based on reliable information and balance short- and long-term priorities.
  • Consider how your work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence
  • Display curiosity and a desire to learn.
  • Take calculated risks and demonstrate courage and resilience.
  • Drive continuous improvements and support others through change.
  • Be open to and use new technologies and skills.

Requirements

• Valid State-issued Driver’s License.
• Must be 18 years of age or older.
• Acknowledge that the position requires successful completion of all job-required trainings and assessments within a prescribed time period if hired.

Preferred Qualifications

• Auto service industry experience.
• Retail experience.

Primary location: 600 Willard Hagan Dr, Lebanon, TN 37090-1044, United States of America.

Benefits

• Health Benefits
  • Medical, vision, and dental coverage.
• Financial Benefits
  • 401(k) plan.
  • Stock purchase plan.
  • Company-paid life insurance.
• Paid Time Off
  • PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, depending on job classification and length of employment.
• Additional Benefits
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
• Education Benefits
  • Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Pay

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.