(USA) Tire & Battery Technician - Automotive

About the role

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

Responsibilities

• Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources and mentoring new technicians; communicating and developing interpersonal skills for providing safe and efficient customer service
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques
• Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement; utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them
• Communicates equipment, tools and supplies needs to TBC Lead; tracks and monitors returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory; audits safety and compliance standards; reports TBC complaints, safety hazards and problems with products, services and work areas; completes paperwork, logs and other required documentation; ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures
• Identifies member needs, assists members with purchasing decisions and resolves issues and concerns
• Acts as a brand advocate by valuing the member’s experience in the TBC area and modeling high-quality service and products; develops, influences and inspires others for working in a style that is respectful, supportive and team-oriented; understands the roadblocks and assists in training team members
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities, deadlines and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; adapts to and learns from change, difficulties and feedback
• Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent
• Works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments
• Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent
• Delivers results while putting the customer first; makes decisions based on reliable information, balances short- and long-term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
• Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience
• Drives continuous improvements; is open to and uses new technologies and skills and supports others through change

Minimum Qualifications

• Valid State-issued Driver’s License
• Acknowledge that the position requires successful completion of all job-required trainings and assessments within a prescribed time period if hired
• Must be 18 years of age or older

Preferred Qualifications

• Auto service industry experience
• Retail experience

Pay

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits: medical, vision and dental coverage
• Financial benefits: 401(k), stock purchase and company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty and voting; PTO/PPTO can be used for vacation, sick leave, holidays or other purposes; amount depends on job classification and length of employment and meets or exceeds paid sick-leave laws where applicable
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U: company-paid education benefit program for full-time and part-time associates; programs range from high-school completion to bachelor’s degrees, including English Language Learning and short-form certificates; tuition, books and fees are completely paid for by Walmart; eligibility requirements apply