(USA) Tire and Battery Service Advisor

Position Summary

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.

What you'll do...

• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Makes sure tire and battery orders are monitored and updated daily, assisting members with appointments for installation, and communicating lead time changes and order cancellations to members.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Trips and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding the time requirements needed to perform requested services, and re-prioritizing members and making recommendations to the TBC Team Lead or Technicians to meet service needs.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Develops and influences team members. Understands roadblocks and assists in training team members. Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
• Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Minimum Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Preferred Qualifications

• Auto service industry, Retail Experience.

Point-of-Sale

• Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
• Assists Members with payment methods, return policies, and location of items when asked.
• Uses the cash register and completes Member sales in a timely manner.
• Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Lifetime Learning: Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Additional Information

• The hourly wage range for this position is $19.00 to $27.00*.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season, or specific work performed.
• Multiple premiums may apply if applicable criteria are met.
• Minimum Qualifications:
• Valid state-issued driver's license.
• 18 years of age or older.
• Preferred Qualifications:
• Auto service industry, Retail Experience.