(USA) Tire and Battery Service Advisor

Sam's Club · Cheektowaga, NY · 3 wk ago

On-siteOTHR$20–$28/hrPart-time

About the role

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.

Safeguards merchandise and provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Represents the TBC by presenting and maintaining merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.

Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Respects the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Strives for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strives for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provides correct information to Members on TBC goods and services. Provides TBC services and meets Member needs in a timely manner. Reports TBC complaints, safety hazards, and problems with products, services, and work areas. Uses TBC equipment and supplies in correct ways and completes required documentation.

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Safeguards merchandise and provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Represents the TBC by presenting and maintaining merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.
Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respects the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Strives for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Strives for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provides correct information to Members on TBC goods and services. Provides TBC services and meets Member needs in a timely manner. Reports TBC complaints, safety hazards, and problems with products, services, and work areas. Uses TBC equipment and supplies in correct ways and completes required documentation.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Skills

Auto service industry, Retail Experience

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U

Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members. Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy. Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Pay

The hourly wage range for this position is $20.00 to $28.00*

Schedule

Multiple premiums may apply if applicable criteria are met. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Valid state-issued driver's license. 18 years of age or older. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Auto service industry, Retail Experience