(USA) Tire and Battery Service Advisor

Sam's Club · Evans, CO · Yesterday

On-siteOTHR$21–$29/hrPart-time

About the role

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.

Safeguards merchandise and provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.

Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.

Assists members with tire maintenance and repair services. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Trips and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.

Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Safeguards merchandise and provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
Assists members with tire maintenance and repair services. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Trips and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Qualifications

Auto service industry, Retail Experience

Benefits

Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Pay

The hourly wage range for this position is $21.00 to $29.00*

Schedule

Not specified*