(USA) Technician, Low Voltage, Licensed

Key Responsibilities

• Address customer inquiries and concerns professionally and efficiently
• Ensure all installations and repairs adhere to local, state, and federal regulations
• Follow all safety guidelines to prevent accidents and ensure a safe working environment
• Maintain accurate and detailed records of installations, maintenance, and repairs
• Evaluate existing systems to determine if upgrades or enhancements are needed
• Perform system upgrades to improve performance or comply with new standards
• Work closely with other technicians, engineers, and project managers to ensure successful project completion
• Communicate effectively with clients to understand their needs and provide appropriate solutions
• Stay abreast of the latest industry trends, technologies, and best practices

Physical Activities

• Read and visually verify information, often in small print
• Communicate effectively in person or by using telecommunications equipment
• Enter and locate information on electronic devices

Leadership Expectations

• Demonstrate respect for others and drive a positive associate and customer experience
• Engage and commit to the team, developing others through feedback, coaching, and mentoring
• Model compliance with company policies and procedures, supporting company mission, values, and standards of ethics and integrity
• Act with integrity, following the law, our code of conduct, and company policies
• Serve our customers and members by delivering results and applying an omni-merchant mindset

Qualifications

• Must hold state and jurisdiction required certification and license for the state/jurisdiction of work
• High school diploma or equivalent
• Prior work experience reading blueprints, schematics, and wiring diagrams
• Prior work experience using hand tools, power tools, and testing equipment
• Prior work experience in role requiring knowledge of local electrical codes and standards

Preferred Qualifications

• BICSI Installer Certification
• CompTIA certifications for networking (e.g., Network+)
• Manufacturer-specific certifications (e.g., Honeywell, Axis, or Bosch systems)
• NICET 1 & 2 Fire Alarm certification
• OSHA 10 or 30 hour certification/training
• Technical training or certification in low voltage systems