(USA) Stocking 2 Coach, Non-Complex

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback, communicate, and collaborate on store operations, technology initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as store of the community and outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved and develops action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
• Promotes a belonging mindset and recruits qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities, builds relationships with stakeholders, and supports initiatives to meet customer and business needs.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Implements action plans and provides guidance on applying policies in business processes.
• Fosters a culture of respect, collaboration, and integrity by attracting and retaining talent, empowering development, and recognizing contributions.
• Supports Walmart’s goal of becoming a regenerative company through sustainability efforts and community giving.
• Delivers results while prioritizing customer needs and adapting to shopping behaviors.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ), Complex Structure, and state pay differentials may apply where applicable.

Location

314 WEST ARMY TRAIL ROAD, BLOOMINGDALE, IL 60108-2300, United States of America.