(USA) Senior Director, Technology Operations

About the Role

As the Senior Director, AI Shopping, you will define the vision, strategy, and business roadmap for AI-powered shopping experiences across Walmart's digital platforms. This role leads the evolution of customer-facing conversational commerce and other AI-driven shopping experiences that help customers discover, evaluate, and purchase products more intuitively. You will partner across Product, Engineering, Design, Data Science, and business teams to drive innovation that enhances the customer experience while delivering measurable business outcomes, including increased engagement, conversion, basket size, customer loyalty, and Net Promoter Score (NPS).

Responsibilities

• AI Shopping Strategy
  • Define and execute the strategy and roadmap for AI-powered shopping experiences and conversational commerce.
  • Drive innovative customer experiences that improve product discovery, personalization, and shopping journeys.
  • Serve as the business leader within the cross-functional "4-in-a-Box" model, aligning priorities across Product, Engineering, Design, and Data Science.
• Responsible AI & Governance
  • Establish standards for customer-facing AI experiences, including quality, brand voice, safety, and responsible AI practices.
  • Define evaluation frameworks and success metrics to continuously improve customer and business outcomes.
• Business Performance
  • Measure and optimize performance through key metrics such as engagement, conversion, basket size, repeat visits, and customer satisfaction.
  • Use analytics, experimentation, and customer insights to drive continuous improvement and business growth.
• Emerging Technologies & Innovation
  • Lead the business strategy for emerging AI shopping experiences and identify new opportunities to enhance digital commerce.
  • Monitor industry trends and translate innovation into scalable customer solutions.
• Cross-Functional Leadership
  • Build alignment across business, technology, and executive stakeholders to deliver enterprise AI initiatives.
  • Develop business cases, influence strategic investment decisions, and foster a culture of innovation and operational excellence.

Requirements

Minimum Qualifications:

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
• Option 2: 9 years’ experience in project management, program management, program operations, or related area.
• 4 years’ supervisory experience.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and experience supporting an inclusive culture.

Benefits

• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education Benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.

Pay

The annual salary range for this position is $130,000.00 - $260,000.00. Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.

Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding the use of illegal drugs and alcohol on the job.