(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)

Responsibilities

• Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates)
• Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements
• Forecast staffing workload and performance results to meet business demands for workload and performance results for area of responsibility
• Prepare, review, and/or analyze business reports and use information to identify operational improvements (e.g., production, quality, safety)
• Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation
• Identify and ensure associate, customer, and supplier concerns are resolved using own judgment or consulting others when needed
• Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance, and providing feedback; identifying training and development needs and providing opportunities for learning and growth; teaching, supporting, and modeling Logistics and company policies and procedures; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers
• Oversee the execution of QA guidelines, procedures, and programs by identifying ways to increase building efficiencies and maintain inventory integrity and ensuring systems/processes are implemented for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages and strays tracking and reporting, close date product, hazardous material processing
• Oversee the execution of systems operations by ensuring appropriate hardware and software maintenance, installation of new/replacement/additional systems, necessary repairs are completed on existing systems, and development and troubleshooting involving the appropriate corporate partner Information Systems Division, vendor, Logistics Regional and Divisional Systems Manager
• Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform
• Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
• Respect the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans
• Serve