(USA) Pharmacy Manager

Position Summary

Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, and administering other programs developed by Walmart in compliance with Board of Pharmacy statutes and regulations.

Responsibilities

• Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and assessing economic trends and demographics
• Models, enforces and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints and issues are successfully resolved within Company guidelines and standards
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community
• Ensures compliance with Company and legal policies, procedures and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives
• Provides supervision and development opportunities for Associates in assigned areas by selecting, training, mentoring, assigning duties, providing performance feedback, providing recognition, and promoting a belonging mindset in the workplace
• Ensures confidentiality of information, documentation and assigned records as required by Company policies and local, State and Federal guidelines
• Manages Pharmacy Operations by conducting Associate meetings to identify and respond to their needs, concerns and issues related to pharmacy products or services and to share information related to new initiatives
• Ensures pharmacy operations are aligned with Company and regulatory (for example, HIPAA, SOP, QA) policies, standards and procedures
• Ensures adherence to proper policies and procedures for advising on, verifying and dispensing products and Customer insurance and licensure issues
• Documents information on changes in pharmaceutical products and procedures and new ideas, approaches and processes and shares the information with Associates and Managers
• Oversees Inventory Flow by regularly monitoring the inventory flow process to identify merchandise that needs to be ordered, ensuring proper execution of inventory flow processes, and monitoring and evaluating the facility to identify and address problems with inventory flow
• Manages Finances by demonstrating sound financial management skills including interpreting, analyzing and explaining financial data and information, managing budgets and ensuring budgets and financial performance are aligned with business strategic requirements, ensuring assets, liabilities, revenues and operating expenses are accounted for and reported, complying with Company financial policies and procedures, compiling and evaluating financial data to ensure operating procedures meet business needs, and monitoring financial data and trends to identify and respond to market changes and other areas of opportunity
• Creates a culture of patient care, safety and accuracy by communicating clear expectations regarding quality of care and patient safety, ensuring others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals, ensuring counseling occurs on new therapy, new items and as requested by patients or required by practice or state regulations including appropriate documentation, analyzing and identifying areas of improvement needed and implementing intervention steps to improve team knowledge and focus on patient safety and risk reduction, and promoting reporting and transparency of errors whether actual or patient perceived
• Writes timely and effective plans of action focused on identification and correction of root cause
• Creates and fosters an environment centered on health care compliance execution by actively communicating, training and guiding the processes for completion and follow-up on compliance initiatives to associates within Health & Wellness and other associates as applicable, implementing compliance initiatives and priorities and monitoring compliance execution by others, ensuring appropriate operational execution of billing procedures, HIPAA compliance adherence and Standard Operating Procedures (SOP), and utilizing auditing processes to identify compliance issues and implement processes for improvement
• Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform
• Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence
• Respect the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste, participating in local giving
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop, and applies the EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data, insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Qualifications

• Bachelor's degree in Pharmacy or PharmD, degree or equivalent FPGEC (NABP)
• Pharmacy license (by job entry date)
• Completion of an ACPE accredited immunization training program (for example, APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored)

Preferred Qualifications

• U.S. pharmacy related experience

Pay

Annual salary range: $112,000.00 - $197,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable)
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates (tuition, books, and fees completely paid by Walmart)

This response is AI-generated, for reference only.