(USA) Pharmacy Manager

Position Summary

Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, and administering other programs developed by Walmart in compliance with Board of Pharmacy statutes and regulations.

What you'll do...

• Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock, and inventory levels, budgeting, and forecasting sales.
• Develops and maintains cross-functional relationships and assesses economic trends and demographics.
• Models and enforces proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community.
• Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives.
• Supervises and develops opportunities for Associates in assigned areas by selecting training, mentoring, assigning duties, providing performance feedback, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures confidentiality of information, documentation, and assigned records as required by Company policies and local State and Federal guidelines.
• Manages Pharmacy Operations by conducting Associate meetings to identify and respond to their needs, concerns, and issues related to pharmacy products or services and sharing information related to new initiatives, ensuring pharmacy operations are aligned with Company and regulatory requirements such as HIPAA SOP, QA policies, standards, and procedures.
• Documents information on changes in pharmaceutical products and procedures and new ideas, approaches, and processes and shares the information with Associates and Managers.
• Manages Inventory Flow by regularly monitoring the inventory flow process to identify merchandise that needs to be ordered, ensuring proper execution of inventory flow processes, and monitoring and evaluating the facility to identify and address problems with inventory flow.
• Manages Finances by demonstrating sound financial management skills including interpreting, analyzing, and explaining financial data and information, managing budgets, ensuring budgets and financial performance are aligned with business strategic requirements, ensuring assets, liabilities, revenues, and operating expenses are accounted for and reported, complying with Company financial policies and procedures, compiling and evaluating financial data to ensure operating procedures meet business needs, and monitoring financial data and trends to identify and respond to market changes and other areas of opportunity.
• Ensures compliance with Company policies and procedures for advising on verifying and dispensing products and Customer insurance and licensure issues.
• Creates a culture of patient care safety and accuracy by communicating clear expectations regarding quality of care and patient safety, ensuring others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals, analyzing and identifying areas of improvement needed and implementing intervention steps to improve team knowledge and focus on patient safety and risk reduction, promoting reporting and transparency of errors whether actual or patient perceived, and writing timely and effective plans of action focused on identification and correction of root cause.
• Fosters an environment centered on health care compliance execution by actively communicating, training, and guiding the processes for completion and follow-up on compliance initiatives to associates within Health Wellness and other associates as applicable to the respective health care business, implementing compliance initiatives and priorities and monitoring compliance execution by others, ensuring appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP), utilizing auditing processes to identify compliance issues and implement processes for improvement, respecting the individual, building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, acting with integrity, maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, serving our customers and members, delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, applying the EDLP and EDLC business models to all plans, striving for excellence, displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Quality Patient Care

Creates a culture of patient care safety and accuracy by communicating clear expectations regarding quality of care and patient safety, ensuring others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals, analyzing and identifying areas of improvement needed and implementing intervention steps to improve team knowledge and focus on patient safety and risk reduction, promoting reporting and transparency of errors whether actual or patient perceived, and writing timely and effective plans of action focused on identification and correction of root cause.

Compliance Focused Execution

Creates and fosters an environment centered on health care compliance execution by actively communicating, training, and guiding the processes for completion and follow-up on compliance initiatives to associates within Health Wellness and other associates as applicable to the respective health care business, implementing compliance initiatives and priorities and monitoring compliance execution by others, ensuring appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP), utilizing auditing processes to identify compliance issues and implement processes for improvement, respecting the individual, building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, acting with integrity, maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, serving our customers and members, delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, applying the EDLP and EDLC business models to all plans, striving for excellence, displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Benefits

Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see https://one.walmart.com.

Minimum Qualifications

• Bachelor's degree in Pharmacy or PharmD, degree or equivalent FPGEC (NABP).
• Pharmacy license (by job entry date).
• Completion of an ACPE accredited immunization training program (for example, APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored).

Preferred Qualifications

• U.S. pharmacy related experience.