(USA) Personal Shopper Lead - Sam's

About the role

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches. Ensures member complaints and issues are resolved according to company guidelines, compliance with company policies and procedures, and supports the Open Door Policy. Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Maintains safety of the facility by conducting safety sweeps, following procedures for forklift spotting and handling hazardous materials, adhering to company steel standard guidelines, and correcting or reporting unsafe situations to management.
• Supports the Sam’s Club ecommerce plan by overseeing operations of ecommerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, resolving customer complaints, escalating unresolved issues, and identifying trends to support solutions.
• Supervises associates supporting ecommerce programs by training, providing resources, assigning duties, communicating goals, and ensuring coverage at the ecommerce pickup location.
• Executes the Sam’s Club Pickup plan by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, evaluating CPU performance, training associates, and supporting the development of new metrics.
• Supports projects to improve CPU efficiencies by leveraging KPIs, modeling appropriate picking and loading, executing process improvements, evaluating program execution, and communicating staffing needs.
• Provides member service by acknowledging members, identifying needs, offering guidance on self-service technology, assisting with purchasing decisions, resolving issues, and promoting company products and services.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning areas, stocking and organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
• Oversees the picking and staging of club pickup orders throughout the day according to company policies and procedures.
• Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, and customers, analyzing information, monitoring progress, and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by guiding and modeling application, implementing action plans, and assisting with ethical or compliance issues.
• Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Embraces diversity by fostering an inclusive workplace, creating opportunities for associates to thrive, and attracting top talent.
• Builds strong relationships, communicates with impact, and motivates teams to achieve goals.
• Strengthens the team by mentoring others and recognizing contributions and accomplishments.
• Maintains high standards of integrity, ethics, and compliance, and supports Walmart’s goal of becoming a regenerative company.
• Acts with humility, self-awareness, fairness, and transparency.
• Delivers results while prioritizing customer needs and balancing short- and long-term priorities.
• Drives continuous improvement, embraces new technologies, and supports others through change.

Qualifications

Must be 18 years of age or older.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Schedule

Premiums may apply based on schedule-specific criteria.