(USA) Personal Shopper Lead - Sam's

About the role

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches. Ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Maintains facility safety according to company policies by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, adhering to steel standard guidelines, and reporting unsafe situations.
• Supports Sam’s Club ecommerce operations by overseeing programs like Club Pick Up and Ship From Club, auditing online customer feedback, resolving complaints, escalating unresolved issues, and identifying trends to implement solutions.
• Supervises associates supporting ecommerce programs by training, assigning duties, providing feedback, communicating goals, and ensuring coverage at pickup locations.
• Executes the Sam’s Club Pickup plan by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, evaluating CPU performance, and supporting metric development.
• Supports CPU efficiency projects by leveraging KPIs, modeling picking and loading processes, executing improvement projects, evaluating program execution, and communicating staffing needs.
• Provides member service by acknowledging members, identifying needs, assisting with self-service technology, resolving issues, and promoting products and services.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning areas, stocking and organizing merchandise, setting up displays, pricing items, identifying shrink, and securing fragile or high-shrink items.
• Oversees the picking and staging of club pickup orders according to company policies.
• Develops and implements processes to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, ethics, and integrity by guiding and modeling standards, implementing action plans, and assisting with ethical or compliance issues.
• Leads and participates in teams by sharing resources, coordinating work, providing feedback, and adapting to change.

Values

• Respect the Individual: Embraces diversity, fosters inclusion, and supports associate development and recognition.
• Act with Integrity: Upholds high ethical standards, models company values, and supports sustainability goals.
• Serve our Customers and Members: Prioritizes customer needs, delivers results, and balances short- and long-term priorities.
• Strive for Excellence: Encourages learning, innovation, and adaptability to new technologies and skills.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts vary by job classification and tenure.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within a prescribed time period if hired.

Primary location: 12200 W 95TH ST, LENEXA, KS 66215-3806, United States of America.