(USA) Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals, providing feedback, training, and guiding associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, and scheduling.

Responsibilities

• Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials.
• Supports the Sams Club ecommerce plan by overseeing operations, auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues to management, and identifying trends.
• Supervises associates supporting the ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
• Executes the Sams Club Pickup plan and processes by updating Club operations with key performance indicators, auditing customer orders, ensuring they are fulfilled correctly, ensuring equipment is available and ready for associates, maintaining awareness of the Club Pickup strategy and execution goals, touring the Club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes, determining their impact on the total Club, and supporting the development of new metrics through feedback and utilizing current metrics to evaluate CPU effectiveness.
• Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading for other associates, executing process improvement projects, evaluating the execution of program plans and projects, identifying any gaps, and implementing solutions to improve process productivity and quality.
• Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.
• Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.

Requirements

Must be 18 years of age or older.

Qualifications

• Outlined below are the required minimum qualifications for this position.
• If none are listed, there are no minimum qualifications.
• I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.

Skills

Not specified.

Benefits

Includes competitive pay, performance-based bonus awards, and other great benefits such as health benefits, financial benefits, paid time off benefits, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Pay

The hourly wage range for this position is $22.00 to $30.00*

Schedule

Not specified.