(USA) Optical Manager, Non-Certified – Sam’s Club

Drives sales in the Vision Center through effective merchandise presentation, including accurate and competitive pricing, proper signing, and maintaining instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.

Responsibilities

• Model, enforce, and provide guidance on proper customer service approaches to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Oversee and participate in community outreach programs, encouraging associates to serve as active community members.
• Ensure compliance with company and legal policies, procedures, and regulations for the Vision Center by analyzing reports, monitoring asset protection and safety controls, and implementing action plans.
• Provide supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
• Ensure the provision of quality eyewear by consulting with and educating customers, selecting products based on needs, verifying prescriptions, and maintaining optical equipment.
• Uphold the company’s Open Door Policy by addressing associate concerns, researching issues, and suggesting resolutions.
• Coordinate and complete job-related activities by building relationships with stakeholders, supporting business plans, and measuring progress toward goals.
• Promote company mission, values, and standards of ethics and integrity through action plans and guidance.
• Foster a high-performing, inclusive workplace by embracing differences, creating opportunities for growth, and recognizing contributions.
• Act with integrity by maintaining ethical standards, supporting sustainability goals, and holding oneself and others accountable.
• Serve customers and members by prioritizing their needs, adapting to shopping behaviors, and applying business models to all plans.
• Strive for excellence by encouraging continuous learning, adopting new technologies, and supporting others through change.

Requirements

• Completion of 2 or more years of college OR
• 1 year of retail experience and 1 year of supervisory experience OR
• 2 years of general work experience, including 1 year of optical experience.

Preferred Qualifications

• Experience supervising associates.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding local paid sick leave laws.
• Additional benefits: Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ESL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $24.50 - $36.50. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Location: 4810 San Bernardo Ave, Laredo, TX 78041-5710, United States.