(USA) Optical Manager, Non-Certified – Sam’s Club

About the role

Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in‑stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

Responsibilities

• Model, enforce, and provide direction on proper customer‑member service approaches and techniques to resolve needs, complaints, and issues within company guidelines.
• Oversee implementation of community outreach programs and encourage associates to serve as good community members.
• Ensure compliance with company and legal policies, procedures, and regulations by analyzing reports, implementing asset‑protection and safety controls, overseeing safety, operational, and quality‑assurance reviews, and developing action plans to improve performance.
• Provide supervision and development opportunities for Vision Center associates through hiring, training, mentoring, assigning duties, recognizing achievements, and promoting a belonging mindset.
• Consult with and educate members/customers to select quality eyewear, obtain measurements, verify prescriptions, perform minor frame repairs, and maintain optical equipment while safeguarding confidential information.
• Uphold the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions.
• Coordinate and oversee job‑related activities by building relationships with key stakeholders, supporting plans and initiatives, identifying goals, measuring progress, addressing improvement opportunities, and promoting continuous learning.
• Respect the individual by building high‑performing, diverse teams; fostering a workplace of belonging; creating opportunities for all associates to thrive; and communicating with impact, energy, and positivity.
• Attract, retain, and develop talent; recognize contributions; act with integrity by maintaining the highest standards of ethics, compliance, and accountability; and support Walmart’s regenerative goals.
• Serve customers and members by delivering results, applying EDLP/EDLC business models, making data‑driven decisions, and balancing short‑ and long‑term priorities.
• Strive for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting new technologies, and supporting change.

Minimum Qualifications

• Completion of two or more years of college OR one year of retail experience plus one year of supervisory experience OR two years of general work experience including one year of optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising associates.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off (PTO), parental leave, family‑care leave, bereavement, jury duty, and voting leave.
• Short‑term and long‑term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U – company‑paid education benefit covering tuition, books, and fees for programs ranging from high‑school completion to bachelor’s degrees, English language learning, and certificates.

Pay

The hourly wage range for this position is $24.50 – $36.50*. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional premiums of $0.35 – $3.00 per hour may be paid based on schedule, facility, season, or specific work performed; multiple premiums may apply if criteria are met.

Location

Primary location: 3333 N US Highway 75, Sherman, TX 75090‑2525, United States.