(USA) O/N Merchandising Lead

About the role

Provides member service by acknowledging members, identifying their needs, offering guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.

Assists management with supervising associates by assigning duties, communicating goals and feedback, training on processes, guiding service approaches, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and documentation.
• Maintains facility safety by conducting safety sweeps, following forklift and hazardous material procedures, adhering to steel standard guidelines, and reporting unsafe situations.
• Ensures sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink, and securing fragile items.
• Monitors food and merchandise quality through product rotation, code dating, recalls, sanitation standards, and stocking, zoning, and cleaning departments.
• Leads and participates in teams by sharing resources, determining business priorities, coordinating work, providing feedback, and adapting to change.
• Oversees picking and staging of club pickup orders according to company policies.
• Develops and implements processes to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, ethics, and integrity by guiding others, implementing action plans, and addressing issues.

Qualifications

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Skills

• Merchandising
• Customer Service
• Supervision
• Communication
• Ethical Standards and Conduct
• Retail Operations
• Respect for diversity in people, cultures, and ideas
• Team collaboration and relationship-building
• Mentoring and recognizing contributions
• Integrity, ethics, and compliance
• Customer and member focus
• Decision-making based on reliable information
• Continuous improvement and adaptability

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Benefits are subject to change and may depend on job classification and length of employment. For details, see One.Walmart.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums ranging from $0.35 to $3.00 per hour may apply based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Primary location: 305 AIRPORT RD, AMES, IA 50010-8205, United States of America.