(USA) O/N Merchandising Lead

Location: 3735 Union Rd, Cheektowaga, NY 14225‑4200, United States

Responsibilities

• Provide member service by acknowledging members, identifying needs, offering guidance on self‑service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Assist management in supervising associates: assign duties, communicate goals and feedback, train on processes and procedures, guide member‑service techniques, ensure compliance with policies, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.
• Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment, merchandising standards, and required documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous‑material handling procedures, adhering to steel‑standard guidelines, and reporting unsafe conditions.
• Ensure sales‑floor and merchandise presentation standards: handle claims and returns, zone areas, stock, arrange, and organize merchandise, set up and clean product displays, remove damaged goods, sign and price items, identify shrinkage, and secure fragile or high‑shrink merchandise.
• Monitor food and merchandise quality by enforcing product rotation, code dating, recall procedures, sanitation standards, and proper stocking, zoning, and cleaning of all departments.
• Lead and participate in teams by sharing resources, determining customer needs and business priorities, coordinating work assignments, providing advice and feedback, and modeling adaptability to change.
• Oversee picking and staging of Club Pickup orders throughout the day, ensuring selections and staging comply with company policies.
• Develop, communicate, and implement processes and practices to meet business needs through collaboration, analysis of multiple information sources, progress monitoring, and identification of improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, ethics, and integrity standards; guide associates in applying these standards, implement related action plans, and assist management with ethical and compliance issues.

Core Values

• Respect the Individual: embrace differences, create a belonging culture, and provide opportunities for all associates to thrive.
• Respect the Individual: work as a team, build trusting relationships, and communicate with impact, energy, and positivity.
• Respect the Individual: strengthen the team by helping, developing, and mentoring others and recognizing contributions.
• Act with Integrity: uphold the highest standards of ethics and compliance, model Walmart values, and support the company’s regenerative goals.
• Act with Integrity: act selflessly, remain humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: put the customer first, make decisions based on reliable information, balance short‑ and long‑term priorities, and consider the impact of work on the team’s purpose.
• Strive for Excellence: display curiosity, take calculated risks, demonstrate courage and resilience, drive continuous improvement, adopt new technologies and skills, and support others through change.

Minimum Qualifications

• Must be 18 years of age or older.
• At least 6 months retail experience.
• At least 6 months customer‑service experience.

Preferred Qualifications

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

• Competitive pay with performance‑based bonus awards.
• Medical, vision, and dental coverage.
• 401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off (PTO) that can be used for vacation, sick leave, holidays, parental leave, family‑care leave, bereavement, jury duty, and voting; amount varies by classification and tenure.
• Short‑term and long‑term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit (covers tuition, books, and fees for eligible associates).

Pay

The hourly wage range for this position is $23.00 – $31.00*, with the actual rate meeting or exceeding the applicable minimum wage. Additional premiums of $0.35 – $3.00 per hour may be paid based on schedule, facility, season, or specific work performed; multiple premiums can apply when criteria are met.