(USA) O/N Merchandising Lead

About the role

Provides member service by acknowledging members, identifying needs, offering guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.

Assists management with supervising associates by assigning duties, communicating goals, training on processes, providing direction on member service approaches, ensuring compliance with company policies, and supporting recruiting, hiring, scheduling, and evaluating associates.

Responsibilities

• Receive and stock supplies and merchandise; organize and maintain the sales floor using equipment and completing required documentation.
• Maintain facility safety by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, and reporting unsafe situations.
• Ensure sales floor and merchandise presentation compliance by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, and securing fragile items.
• Monitor food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards; stock, zone, and clean all departments.
• Lead and participate in teams by sharing resources, determining business priorities, coordinating work assignments, and providing feedback.
• Oversee the picking and staging of club pickup orders according to company policies.
• Develop and implement processes to meet business needs by collaborating with stakeholders, analyzing information, and addressing improvement opportunities.
• Promote compliance with company policies, ethical standards, and integrity by guiding and demonstrating proper application, using the Open Door Policy, and assisting with issue resolution.

Qualifications

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, or other purposes, meeting or exceeding local paid sick leave laws.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $24.00 to $32.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Location

4100 W WILLOW KNOLLS DR, PEORIA, IL 61615-4405, United States of America