(USA) O/N Merchandising Lead
About the role
Provides member service by acknowledging members, identifying their needs, offering guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Assists management with supervising associates by assigning duties, communicating goals and feedback, training on processes and procedures, guiding on member service techniques, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Responsibilities
- Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment and completing required documentation.
- Maintains facility safety by conducting safety sweeps, following procedures for forklift spotting, hazardous materials handling, steel standard guidelines, and reporting unsafe situations.
- Ensures sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink, and securing fragile items.
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards; merchandising categories; and stocking, zoning, and cleaning departments.
- Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and adapting to change.
- Oversees picking and staging of club pickup orders according to company policies.
- Develops and implements processes to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvement opportunities.
- Demonstrates and promotes compliance with company policies, ethical standards, and integrity by guiding others, implementing action plans, and using the Open Door Policy.
Qualifications
- Must be 18 years of age or older.
- 6 months of retail experience and 6 months of customer service experience.
Preferred Qualifications
- Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.
Skills
- Merchandising
- Customer Service
- Supervision
- Communication
- Ethical Standards and Conduct
- Retail Operations
- Respect for diversity in people, cultures, and ideas
- Teamwork and relationship-building
- Mentoring and developing others
- Integrity, ethics, and compliance
- Customer and member focus
- Decision-making based on reliable information
- Striving for excellence and continuous improvement
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).
Pay
The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.
10735 W Florissant Ave, Saint Louis, MO 63136-2403, United States of America.