(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches. Ensures member complaints and issues are resolved according to company guidelines, compliance with company policies and procedures, and supports the Open Door Policy. Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam’s Club products and services.
• Provides and ensures member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, guiding and supporting members regarding self-service technology, assisting with transactions using registers or self-checkout, and ensuring club pickup orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages, and maintaining confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges.
• Respects the individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported, and connected; fostering a culture of belonging; creating opportunities for all associates to thrive and perform; attracting the best talent; building strong and trusting relationships; and communicating with impact, energy, and positivity.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; modeling Walmart values to support and foster culture; holding oneself and others accountable; and supporting Walmart’s goal of becoming a regenerative company.
• Serves customers and members by delivering results while putting the customer first; making decisions based on reliable information; balancing short- and long-term priorities; and considering how work impacts the team’s ability to deliver on its purpose.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to new technologies and skills, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

1101 73RD ST, DES MOINES, IA 50324-1313, United States of America