(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to ensure member complaints and issues are resolved according to company guidelines. Ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by:
  • Providing information on membership types, programs, and benefits to current and prospective members
  • Processing memberships, upgrades, and credit accounts
  • Encouraging membership renewals
  • Participating in sales and marketing events
  • Completing and maintaining marketing recaps and other required documentation
  • Striving to meet membership goals and promoting the value of Sam’s Club products and services
• Provides and ensures member service by:
  • Acknowledging members and identifying their needs
  • Assisting members with purchasing decisions
  • Locating merchandise
  • Providing guidance and support regarding self-service technology
  • Assisting members with transactions utilizing registers or self-checkout area
  • Ensuring club pickup orders are filled
• Oversees assigned area of responsibility by:
  • Handling claims and returns
  • Zoning the area and arranging/organizing merchandise
  • Identifying shrink and damages
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items utilizing cart retrieval equipment
  • Maintaining parking lot cleanliness
• Completes accounting records, files transactions, and other required documentation by:
  • Following accounting office procedures
  • Providing funds for proper register operation
  • Creating and interpreting financial analysis reports
  • Assisting with accounting-related investigations
  • Preparing daily deposits and overseeing Cash Fund Transfers
  • Investigating overages and shortages in cash register drawers and accounting office
  • Maintaining confidentiality and accuracy of financial and personal information
• Develops, communicates, and implements processes and practices to meet business needs by:
  • Collaborating with managers, coworkers, customers, and other business partners
  • Analyzing and applying information from multiple sources
  • Monitoring progress and results
  • Identifying and addressing improvement opportunities
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by:
  • Explaining, guiding, and demonstrating how to apply these in executing business processes and practices
  • Implementing related action plans
  • Using the Open Door Policy
  • Assisting management with correcting ethical and compliance issues and problems
• Leads and participates in teams by:
  • Using and sharing resources, information, and tools
  • Determining customer needs and business priorities
  • Coordinating and executing work assignments
  • Providing advice, feedback, and support to ensure timelines and work quality are achieved
  • Modeling and helping others adapt to change or new challenges
• Respect the Individual by:
  • Embracing differences in people, cultures, ideas, and experiences
  • Creating a workplace where associates feel seen, supported, and connected through a culture of belonging
  • Creating opportunities for all associates to thrive and perform
  • Helping to attract the best talent
  • Working as a team and building strong, trusting relationships
  • Communicating with impact, energy, and positivity to motivate and influence
  • Strengthening the team by helping, developing, and mentoring others
  • Recognizing others' contributions and accomplishments
• Act with Integrity by:
  • Maintaining and promoting the highest standards of integrity, ethics, and compliance
  • Modeling the Walmart values to support and foster the culture
  • Holding oneself and others accountable
  • Supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world
  • Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members by:
  • Delivering results while putting the customer first
  • Making decisions based on reliable information
  • Balancing short- and long-term priorities
  • Considering how own work impacts the team’s ability to deliver on the purpose for all stakeholders
• Strive for Excellence by:
  • Displaying curiosity and a desire to learn
  • Taking calculated risks and demonstrating courage and resilience
  • Driving continuous improvements
  • Being open to and using new technologies and skills
  • Supporting others through change

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register)
• 6 months of customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Experience leading a front-end team
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

Primary location: 4763 West Irlo Bronson Memorial Highway, Kissimmee, FL 34746, United States of America.