(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring smooth operations and compliance with company policies and procedures.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches to resolve complaints and issues according to company guidelines.
• Ensure compliance with company policies, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and complete required documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions, and provide guidance on self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning, arranging merchandise, identifying shrink and damages, and maintaining cart availability.
• Maintain parking lot cleanliness and assist members with transporting items using cart retrieval equipment.
• Complete accounting records, file transactions, and maintain documentation by following accounting office procedures.
• Provide funds for register operation, create and interpret financial reports, assist with investigations, prepare deposits, and oversee Cash Fund Transfers.
• Investigate overages, shortages, and maintain confidentiality of financial and personal information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and identify improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by sharing resources, determining customer needs, coordinating work assignments, and providing feedback.
• Model and help others adapt to change or new challenges.
• Embrace differences in people, cultures, and ideas to create an inclusive workplace where associates feel supported.
• Build strong relationships, communicate effectively, and motivate teams.
• Mentor and develop others, recognize contributions, and strengthen team performance.
• Maintain high standards of integrity, ethics, and compliance; hold oneself and others accountable.
• Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the community.
• Deliver results while prioritizing customer needs and balancing short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (tuition, books, and fees fully covered by Walmart).

Pay

The hourly wage range for this position is $22.50 to $30.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Primary location: 9400 Southwestern Ave, Evergreen Park, IL 60805-2509, United States of America.