( USA) Member Team Lead

About the role

Assists management with the supervision of associates in assigned area of responsibility, communicates and supports membership, provides and ensures member service, oversees assigned area of responsibility, completes accounting records and transactions, develops and implements processes to meet business needs, demonstrates compliance with company policies and ethics, leads and participates in teams, and upholds Walmart's core values of respect, integrity, customer service, and excellence.

Responsibilities

• Assigns duties to associates, communicates goals and feedback, trains associates on processes and procedures, provides direction on member service approaches, ensures member complaints are resolved per company guidelines, ensures compliance with policies and Open Door Policy, participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
• Provides information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes marketing recaps and documentation; strives to meet membership goals; promotes value of Sam's Club products and services
• Acknowledges members, identifies needs, assists with purchasing decisions, locates merchandise, provides guidance on self-service technology, assists with transactions at registers or self-checkout, ensures club pick-up orders are filled
• Handles claims and returns, zones assigned area, arranges and organizes merchandise, identifies shrink and damages, organizes and maintains availability of carts and flatbeds, assists members with transporting items using cart retrieval equipment per policy, maintains parking lot cleanliness
• Completes accounting records, files transactions, follows accounting office procedures, provides funds for register operation, creates and interprets financial analysis reports, assists with accounting investigations, prepares daily deposits, prepares and oversees Cash Fund Transfers, investigates overages and shortages in cash drawers and accounting office, maintains confidentiality and accuracy of financial and personal information
• Collaborates with managers, coworkers, customers, and business partners to develop, communicate, and implement processes; analyzes and applies information from multiple sources; monitors progress and results; identifies and addresses improvement opportunities
• Explains, guides, and demonstrates compliance with company policies, procedures, and standards of ethics and integrity; implements related action plans; uses Open Door Policy; assists management with correcting ethical and compliance issues
• Uses and shares resources, information, and tools; determines customer needs and business priorities; coordinates and executes work assignments; provides advice, feedback, and support to ensure timelines and quality; models and helps others adapt to change or new challenges

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable)
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U: company-paid education benefit for full-time and part-time associates; programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees completely paid by Walmart (eligibility requirements apply)

Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J. For information about PTO, see https://one.walmart.com/notices.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Performance-based bonus awards are also offered.

Requirements

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Preferred qualifications

• Leading a front-end team
• Supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others

Location

2300 W White Oaks Dr, Springfield, IL 62704-6423, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a zero-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.