(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area, ensuring effective communication, training, and compliance with company policies and procedures. Supports membership growth and member service while overseeing daily operations in the assigned area of responsibility.

Responsibilities

• Supervise associates by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction on member service approaches.
• Ensure compliance with company policies, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and promote Sam’s Club products and services.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, guiding on self-service technology, and ensuring transactions are completed accurately.
• Oversee the assigned area by handling claims and returns, zoning merchandise, identifying shrink and damages, organizing carts/flatbeds, and maintaining parking lot cleanliness.
• Complete accounting records, file transactions, and maintain documentation by following accounting procedures, preparing deposits, and investigating financial discrepancies.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers, and identifying improvement opportunities.
• Demonstrate and promote compliance with company policies, ethics, and integrity by guiding associates and addressing issues using the Open Door Policy.
• Lead and participate in teams by coordinating work assignments, providing feedback, and modeling adaptability to change.
• Respect individual differences by fostering an inclusive workplace, mentoring others, and recognizing contributions.
• Act with integrity by maintaining high ethical standards, accountability, and supporting Walmart’s regenerative goals.
• Serve customers and members by delivering results, balancing priorities, and making decisions based on reliable information.
• Strive for excellence by embracing learning, taking calculated risks, driving improvements, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program, covering tuition, books, and fees for high school completion, bachelor’s degrees, and short-form certificates.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary location: 3400 W MAIN ST, NORMAN, OK 73072-4808, United States of America.