(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by:

• Assigning duties and communicating goals and feedback
• Training associates on processes and procedures
• Providing direction and guidance on member service approaches and techniques
• Ensuring member complaints and issues are resolved according to company guidelines
• Ensuring compliance with company policies and procedures
• Supporting the Open Door Policy
• Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Communicates and supports membership by:

• Providing information on membership types, programs, and benefits to current and prospective members
• Processing memberships, upgrades, and credit accounts
• Encouraging membership renewals
• Participating in sales and marketing events
• Completing and maintaining marketing recaps and other required documentation
• Striving to meet membership goals
• Promoting the value of Sam’s Club products and services

Provides and ensures member service by:

• Acknowledging members and identifying their needs
• Assisting members with purchasing decisions
• Locating merchandise
• Providing guidance and support regarding self-service technology
• Assisting members with transactions using registers or self-checkout
• Ensuring club pickup orders are filled

Oversees the assigned area of responsibility by:

• Handling claims and returns
• Zoning the area and arranging/organizing merchandise
• Identifying shrink and damages
• Organizing and maintaining availability of carts/flatbeds
• Assisting members with transporting items using cart retrieval equipment
• Maintaining parking lot cleanliness

Completes accounting records, files transactions, and other required documentation by:

• Following accounting office procedures
• Providing funds for proper register operation
• Creating and interpreting financial analysis reports
• Assisting with accounting-related investigations
• Preparing daily deposits and overseeing Cash Fund Transfers
• Investigating overages and shortages in cash register drawers and accounting office
• Maintaining confidentiality and accuracy of financial and personal information

Develops, communicates, and implements processes and practices to meet business needs by:

• Collaborating with managers, coworkers, customers, and other business partners
• Analyzing and applying information from multiple sources
• Monitoring progress and results
• Identifying and addressing improvement opportunities

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by:

• Explaining, guiding, and demonstrating how to apply these in executing business processes and practices
• Implementing related action plans
• Using the Open Door Policy
• Assisting management with correcting ethical and compliance issues and problems

Leads and participates in teams by:

• Using and sharing resources, information, and tools
• Determining customer needs and business priorities
• Coordinating and executing work assignments
• Providing advice, feedback, and support to ensure timelines and work quality are achieved
• Modeling and helping others adapt to change or new challenges

Core Values

• Respect the Individual:
  • Embraces differences in people, cultures, ideas, and experiences
  • Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
  • Creates opportunities for all associates to thrive and perform
  • Helps attract the best talent
  • Works as a team, builds strong and trusting relationships
  • Communicates with impact, energy, and positivity to motivate and influence
  • Strengthens the team by helping develop and mentor others
  • Recognizes others’ contributions and accomplishments
• Act with Integrity:
  • Maintains and promotes the highest standards of integrity, ethics, and compliance
  • Models the Walmart values to support and foster our culture
  • Holds oneself and others accountable
  • Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world
  • Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members:
  • Delivers results while putting the customer first
  • Makes decisions based on reliable information
  • Balances short- and long-term priorities
  • Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
• Strive for Excellence:
  • Displays curiosity and a desire to learn
  • Takes calculated risks and demonstrates courage and resilience
  • Drives continuous improvements
  • Is open to and uses new technologies and skills
  • Supports others through change

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register)
• 6 months of customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Experience leading a front-end team
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

Competitive pay, performance-based bonus awards, and comprehensive benefits, including:

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and length of employment
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Benefits are subject to change and may depend on job classification and length of employment.

Pay

The hourly wage range for this position is $22.50 to $30.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Location

141 W North Ave, Northlake, IL 60164-2322, United States of America