(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures, and supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques to resolve complaints according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions and transactions.
• Provide guidance on self-service technology and ensure club pick-up orders are filled.
• Oversee assigned area by handling claims, returns, zoning, arranging merchandise, and identifying shrink and damages.
• Maintain availability of carts/flatbeds, assist with transporting items, and ensure parking lot cleanliness.
• Complete accounting records, file transactions, and prepare financial reports and daily deposits.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality.
• Develop and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Monitor progress, identify improvement opportunities, and ensure compliance with company policies and ethical standards.
• Lead and participate in teams by coordinating work, providing feedback, and adapting to change.
• Embrace diversity, foster inclusion, and support associate development and recognition.
• Act with integrity, uphold Walmart values, and support regenerative company goals.
• Serve customers and members by prioritizing their needs and delivering results.
• Strive for excellence by driving continuous improvement and embracing new technologies.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

1401 Skylane Blvd E, Tuscaloosa, AL 35405-4229, United States of America.