(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques to resolve complaints and issues according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions and transactions.
• Provide guidance on self-service technology and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims, returns, zoning, arranging merchandise, and identifying shrink and damages.
• Maintain availability of carts, flatbeds, and parking lot cleanliness.
• Complete accounting records, financial reports, and daily deposits while maintaining confidentiality.
• Investigate overages, shortages, and accounting-related issues.
• Develop and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Monitor progress, identify improvement opportunities, and ensure compliance with company policies and ethical standards.
• Lead and participate in teams by coordinating work assignments, providing feedback, and adapting to change.
• Foster a culture of respect, inclusion, and belonging while mentoring and recognizing team contributions.
• Act with integrity, uphold Walmart’s values, and support regenerative company goals.
• Deliver results with a customer-first mindset and balance short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

1850 E WOODMEN RD, COLORADO SPRINGS, CO 80920-3326, United States of America