(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches to resolve complaints and issues according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Maintain marketing recaps and documentation to meet membership goals and promote Sam’s Club products and services.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, and guiding members on self-service technology.
• Assist with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning, arranging merchandise, identifying shrink and damages, and maintaining cart availability.
• Maintain parking lot cleanliness and assist members with transporting items using cart retrieval equipment.
• Complete accounting records, file transactions, and prepare financial reports, deposits, and cash fund transfers.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality and accuracy of financial information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by coordinating work assignments, providing feedback, and adapting to change.
• Embrace diversity, foster an inclusive workplace, and mentor associates to help them thrive.
• Build strong relationships, communicate effectively, and recognize team contributions.
• Maintain high standards of integrity, ethics, and compliance while supporting Walmart’s regenerative goals.
• Deliver results with a customer-first mindset and make decisions based on reliable information.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Primary location: 201 Lakeshore Pkwy, Homewood, AL 35209-7105, United States of America.