(USA) Member Team Lead

Assists management with the supervision of associates in assigned areas, ensuring operational excellence and member satisfaction.

Responsibilities

• Supervise associates by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction on member service approaches.
• Ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership initiatives by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals and promote Sam’s Club products and services.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, guiding on self-service technology, and ensuring transactions are completed accurately.
• Oversee assigned area by handling claims and returns, zoning merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting with item transport, and maintaining parking lot cleanliness.
• Complete accounting tasks by following office procedures, providing register funds, creating financial reports, assisting with investigations, preparing deposits, and maintaining confidentiality of financial information.
• Develop and implement processes to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvement opportunities.
• Promote compliance with company policies, ethics, and integrity by guiding associates, implementing action plans, and addressing ethical or compliance issues.
• Lead and participate in teams by sharing resources, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Foster a culture of respect by embracing diversity, building trusting relationships, communicating positively, mentoring others, and recognizing contributions.
• Act with integrity by maintaining high ethical standards, holding oneself and others accountable, and supporting Walmart’s regenerative company goals.
• Serve customers and members by delivering results, making informed decisions, and balancing short- and long-term priorities.
• Strive for excellence by pursuing continuous learning, taking calculated risks, driving improvements, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Primary Location: 14940 Florence Trl, Apple Valley, MN 55124-4628, United States of America.