(USA) Member Team Lead-2

About the role

Assists management with the supervision of associates in assigned area of responsibility.

Responsibilities

• Assist management with the supervision of associates by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
• Ensure compliance with company policies and procedures and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage membership renewals.
• Participate in sales and marketing events; complete and maintain marketing recaps and other required documentation.
• Strive to meet membership goals and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging the member, identifying member needs, assisting with purchasing decisions, locating merchandise, and providing guidance and support regarding self-service technology.
• Assist members with transactions utilizing registers or self-checkout area and ensure club pick-up orders are filled.
• Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Organize and maintain availability of carts and flatbeds, assist members with transporting items, utilize cart retrieval equipment according to company policies and procedures, and maintain parking lot cleanliness.
• Complete accounting records, file transactions, and other required documentation by following accounting office procedures.
• Provide funds for proper register operation, create and interpret financial analysis reports, assist with accounting-related investigations, and prepare daily deposits.
• Prepare and oversee Cash Fund Transfers; investigate overages and shortages in cash register drawers and accounting office; maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners.
• Analyze and apply information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices.
• Implement related action plans, use the Open Door Policy, and assist management with correcting ethical and compliance issues and problems.
• Lead and participate in teams by using and sharing resources, information, and tools.
• Determine customer needs and business priorities, coordinate and execute work assignments, and provide advice, feedback, and support to ensure timelines and work quality are achieved.
• Model and help others with how to adapt to change or new challenges.
• Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent.
• Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others; recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balance short- and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes; the amount received depends on job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities; programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are completely paid for by Walmart
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits are subject to change and may be subject to a specific plan or program terms

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

301 INDIAN LAKE BLVD, HENDERSONVILLE, TN 37075-6218, United States of America

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