Member Team Lead-2

Assists management with the supervision of associates in assigned areas by assigning duties, communicating goals and feedback, training on processes and procedures, providing direction on member service approaches, resolving member complaints, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing marketing recaps; and promoting Sam’s Club products and services.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, processing transactions, and ensuring club pickup orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning merchandise, arranging and organizing stock, identifying shrink and damages, maintaining cart availability, assisting with member transport, and ensuring parking lot cleanliness.
• Completes accounting records and documentation by following office procedures, providing register funds, creating financial reports, assisting with investigations, preparing deposits, overseeing cash fund transfers, and investigating overages/shortages while maintaining confidentiality.
• Develops and implements processes to meet business needs by collaborating with managers, coworkers, and customers; analyzing information; monitoring progress; and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, procedures, and ethical standards by explaining, guiding, and modeling compliance; using the Open Door Policy; and assisting with ethical issue resolution.
• Leads and participates in teams by sharing resources, determining priorities, coordinating work, providing feedback, and helping others adapt to change.
• Respects individuals by embracing diversity, fostering inclusion, building trusting relationships, communicating positively, mentoring others, and recognizing contributions.
• Acts with integrity by maintaining high ethical standards, holding oneself and others accountable, and supporting Walmart’s regenerative goals.
• Serves customers and members by delivering results, making informed decisions, and balancing priorities.
• Strives for excellence by learning continuously, taking calculated risks, driving improvements, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary Location: 8150 UNIVERSITY AVE NE, FRIDLEY, MN 55432-1864, United States of America