(USA) Member Specialist - Part Time

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

What you'll do...

• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Affords assistance with payments, returns, refunds, and exchanges.
• Fulfills safety standards, procedures, and guidelines.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines.
• Ensures compliance with company security and safety practices.
• Executes emergency response procedures.
• Maintains paperwork, logs, and other required documentation.
• Trains Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Maintains a safe shopping environment.
• Secures and safeguards Sam's Club assets and property.
• Maintains entrance and exit areas.
• Reviews member receipts.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities.
• Respects the individual.
• Serves our customers and members.
• Strives for excellence.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Preferred Qualifications

• None listed.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Lifetime Learning Benefit for associates in Walmart and Sam's Club facilities.

Pay

The hourly wage range for this position is $17.00 to $25.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.