(USA) Member Specialist -Full Time

About the role

Ensures the area of responsibility is maintained in accordance with Company policies and procedures by handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Responsibilities

• Provides member service by:
  • Maintaining exit areas and reviewing member receipts
  • Acknowledging members and identifying their needs
  • Assisting members with purchasing decisions and locating merchandise
  • Maintaining self-checkout areas, resolving member issues, and promoting Sam’s Club products and services
  • Providing guidance on self-service technology and processing member purchases, payments, returns, refunds, and exchanges according to company policies
  • Assisting members with transactions in the self-checkout area
• Assists with securing and safeguarding Sam’s Club assets and property by:
  • Observing and communicating potential criminal activity according to company policies
  • Maintaining paperwork logs and required documentation
  • Executing emergency response procedures and ensuring compliance with security and safety practices
• Assists with training Member Frontline Service associates on:
  • Company processes and procedures
  • New technology and tool functionality
  • New program rollouts
  • Providing continuous learning and process improvement opportunities
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans
  • Using the Open Door Policy
  • Applying these in executing business processes and practices
• Completes work assignments and priorities by:
  • Using policies, data, and resources
  • Collaborating with managers, coworkers, customers, and other business partners
  • Identifying priorities, deadlines, and expectations
  • Carrying out tasks and communicating progress
  • Determining and recommending ways to address improvement opportunities
  • Adapting to change, difficulties, and feedback
• Respects the Individual by:
  • Embracing differences in people, cultures, ideas, and experiences
  • Creating a workplace where associates feel seen, supported, and connected
  • Building opportunities for all associates to thrive and perform
  • Helping attract the best talent
  • Working as a team and building strong, trusting relationships
  • Communicating with impact, energy, and positivity
  • Strengthening the team by developing and mentoring others
  • Recognizing others' contributions and accomplishments
• Acts with Integrity by:
  • Maintaining and promoting high standards of integrity, ethics, and compliance
  • Modeling Walmart values to support and foster culture
  • Holding oneself and others accountable
  • Supporting Walmart’s goal of becoming a regenerative company
  • Acting in a selfless manner and being humble, self-aware, honest, fair, and transparent
• Serves customers and members by:
  • Delivering results while putting the customer first
  • Making decisions based on reliable information
  • Balancing short- and long-term priorities
  • Considering how work impacts the team’s ability to deliver on purpose
• Strives for Excellence by:
  • Displaying curiosity and a desire to learn
  • Taking calculated risks and demonstrating courage and resilience
  • Driving continuous improvements
  • Being open to new technologies and skills
  • Supporting others through change

Qualifications

No minimum qualifications listed.

Preferred Qualifications

• Retail experience, including operating front-end equipment (e.g., cash register)
• Experience working with mobile retail applications

Benefits

• Competitive pay with performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability coverage
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location

1000 N Westhill Blvd, Appleton, WI 54914-5792, United States of America