(USA) Member Specialist(FT)
About the role
Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for various membership and payment types.
Responsibilities
- Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
- Handle merchandise according to proper procedures and report unsafe situations to facility management.
- Maintain entrance areas by acknowledging members, verifying membership cards, and identifying member needs.
- Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
- Promote company products and services.
- Zone, arrange, and organize merchandise in the area.
- Assist members with transporting items and maintain a safe shopping environment.
- Maintain exit areas and review member receipts.
- Secure and safeguard Sam's Club assets by observing and communicating potential criminal activity according to company policies.
- Maintain paperwork, logs, and other required documentation.
- Execute emergency response procedures and ensure compliance with company security and safety practices.
- Train Member Frontline Services associates on company processes, new technology, and tool functionality.
- Deliver training for new program rollouts and provide continuous learning and process improvement opportunities.
- Ensure the area of responsibility is maintained according to company policies by handling returns, zoning, and organizing merchandise.
- Identify shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity.
- Complete work assignments and priorities using company policies, data, and resources.
- Embrace differences in people, cultures, and ideas to create an inclusive workplace.
- Build strong relationships, communicate effectively, and mentor others.
- Maintain high standards of integrity, ethics, and compliance.
- Deliver results while prioritizing customer and member needs.
- Drive continuous improvements and support others through change.
Qualifications
There are no minimum qualifications listed for this position.
Preferred Qualifications
- Retail experience including operating front-end equipment (e.g., cash register).
- Experience working with mobile retail applications.
Benefits
- Health benefits: Medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
- Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
- Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.
Pay
The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.