(USA) Member Specialist

About the role

Provides member service by maintaining checkout and entrance areas, resolving member issues, promoting products and services, and providing guidance on self-service technology. Processes purchases, payments, returns, refunds, and exchanges according to company policies for different membership and payment types. Maintains exit areas, reviews receipts, and assists with securing company assets by observing and communicating potential criminal activity. Completes work assignments and priorities by using policies and data, collaborating with managers and coworkers, identifying priorities and deadlines, carrying out tasks, communicating progress, and determining improvement opportunities. Assists with training Member Frontline Services associates on processes, procedures, new technology, tool functionality, and new program rollout. Provides continuous learning and process improvement opportunities.

Responsibilities

• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps
• Follow proper procedures for handling merchandise; correct and report unsafe situations to facility management
• Acknowledge members, verify membership cards, and identify member needs
• Assist members with purchasing decisions and locate merchandise
• Zone the area; arrange and organize merchandise
• Assist members with transporting items
• Maintain a safe shopping environment
• Maintain paperwork, logs, and other required documentation
• Execute emergency response procedures
• Ensure compliance with company security and safety practices
• Ensure area of responsibility is maintained by properly handling returns, zoning, arranging and organizing merchandise, and identifying shrink and damages
• Comply with company policies, procedures, and standards of ethics and integrity by implementing action plans, using the Open Door Policy, and applying these in executing business processes and practices

Qualifications

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members: Delivers results while putting the customer first. Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

This response is AI-generated, for reference only.