(USA) Member Specialist

About the Role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services, and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locates merchandise, and resolves member issues and concerns.
• Zones the area, arranges and organizes merchandise, and assists members with transporting items.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Ensures area of responsibility is maintained in accordance with company policies and procedures.

Qualifications

• Experience with handling merchandise, returns, and resolving member issues.
• Knowledge of company policies, procedures, and safety practices.
• Ability to operate front-end equipment (e.g., cash register) and work with mobile retail applications (preferred).

Skills

• Customer service and communication skills.
• Attention to detail and organizational skills.
• Ability to work in a team environment and provide guidance to others.
• Problem-solving and decision-making skills.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U, a company-paid education benefit program for full-time and part-time associates.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Primary Location: 4831 13TH AVE S, FARGO, ND 58103-7206, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no-tolerance policy regarding the use of illegal drugs and alcohol on the job.