(USA) Manager, Program Management – Marketplace Returns Supply Chain

Position Summary

The Walmart Marketplace Returns team is committed to improving customer and seller experiences, supporting seller success, and driving growth by bolstering our seller service offerings. This is a unique and exciting opportunity to drive impact, create, launch, and own programs end to end.

What you'll do...

• Identify opportunities to streamline operations, enhance automation, and drive innovative solutions within reverse supply chain.
• Analyze data on return costs, build and drive key business metrics.
• Develop and execute end-to-end programs focused on reducing cost of returns.
• Measure, track and analyze results, report progress, and optimize programs continuously.
• Drive informed decision-making and ensure resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business.
• Create communication strategy and content; educate sponsors, stakeholders, and executive leadership on program requirements; and develop and implement a program management life cycle.
• Analyze and interpret information for one or more initiative work streams by using various analytical methodologies.
• Develop solutions within business areas that reduce cost and meet business goals; prioritize assignments; ensure accuracy of business data; recommend program changes to stakeholders based on data; and persuade cross-functional teams and stakeholders to implement changes.
• Identify customer and operational needs; develop and communicate business plans and priorities; remove barriers and obstacles that impact performance; provide resources; identify performance standards; measure progress and adjust performance; accordingly, develop contingency plans; and demonstrate adaptability and support continuous learning.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensure compliance with them; and utilize and support the Open-Door Policy.

Responsibilities

• Oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers.
• Develop and lead programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams.
• Use SQL and/or Big Query to identify opportunities for process improvements.
• Help drive change to improve multiple areas within the customer post-purchase experience.

Requirements

• 2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams.
• Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics).
• Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
• Strong presentation and influencing skills and the ability to interact with executive level business partners.
• Startup mentality: scrappy, creative, drive, and passion to be best-in-class.
• Self-starter with a strong attention to detail and an ability to deal with ambiguity.
• Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs.
• Experience making data-driven business decisions to help prioritize and shape projects.
• Excellent written and verbal communication skills with ability to champion products throughout the organization.
• A positive attitude to thrive in a fun, fast-paced, start-up like environment.
• Belief in our purpose of save money, live better for customers.

Qualifications

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.