(USA) Manager, Advanced Analytics - Payments Strategy & Analytics, Marketplace

Position Summary

The role will be a key member of the Marketplace Payments team with a focus on Payments and Financial Operations for Marketplace Sellers. Responsibilities include developing and executing payment strategies, analyzing payment trends, building scalable dashboards, and leading end-to-end analytical projects.

What you'll do

• Develop and execute payment strategies to strengthen settlement operations, reduce financial losses, improve seller payment experiences, and drive operational excellence through data-driven insights.
• Analyze payment trends, identify root causes, and recommend actionable improvements to strengthen Marketplace payment performance.
• Develop, validate, and optimize settlement rules and operational controls to mitigate payment fraud and financial exposure.
• Lead end-to-end analytical projects that improve seller payment experience, operational efficiency, and payment integrity.
• Build scalable dashboards, KPIs, and automated reporting to monitor payment health, operational metrics, and financial performance.
• Identify opportunities to automate manual payment operations and reconciliation processes.
• Partner with Product, Engineering, Trust & Safety, Performance, Partner Operations, Finance, and Risk teams to execute payment initiatives.
• Translate business challenges into actionable insights and recommendations that improve operational performance and support business growth.

Key Success Criteria

• Strong analytical aptitude
• Effective Communication Skills
• Driving ownership and accountability
• Uses data and analysis to drive decisions
• Fosters trust with internal partners
• Values team dynamics and inputs
• Commitment driven
• Bias for action

Qualifications

• Master’s degree in Business, Statistics, Computer Science, Engineering, or a related quantitative field
• At least 3 years of industry experience preferably in Payments, eCommerce, Risk, Financial Services, or similar space
• Proven experience partnering with Product and Technology teams to deliver cross-functional initiatives and influence business outcomes
• Advanced understanding of SQL and working with large datasets
• Experience with one or more data visualization tools such as Tableau, Looker etc.
• High proficiency with Excel based data analysis
• Experience leading analytical projects from problem definition through implementation with measurable business impact
• Strong written and verbal communication skills with the ability to present insights to technical and non-technical stakeholders

Benefits

• Competitive pay as well as performance-based bonus awards
• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Additional compensation including annual or quarterly performance bonuses
• Additional compensation for certain positions may also include Stock

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 2 years' experience in data analytics or related field
• OR 4 years' experience in data analytics or related field

Preferred Qualifications

• Certificate in business analytics, data mining, or statistical analysis
• Masters: Business Administration, Masters: Information Systems, Masters: Statistics