(USA) GM Coach REGIONAL SELECTION

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.

Responsibilities

• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.

Qualifications

The required minimum qualifications for this position include 2 years of college, or 1 year's retail experience and 1 year's supervisory experience, or 2 years' general work experience and 1 year's supervisory experience.

Skills

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, general work experience supervising 5 or more direct reports, and responsibility for performance management, mentoring, hiring, and firing.

Benefits

Walmart offers competitive pay, performance-based bonus awards, and other great benefits, including health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), and paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting).

Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Associates also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Walmart also offers a paid education benefit program, Live Better U, which includes programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates, with tuition, books, and fees completely paid for by Walmart.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses and Regional Pay Zone (RPZ) based on location.