(USA) GM Coach

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives to teams.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community and community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies and provides process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to align with sales. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition. Promotes a belonging mindset and recruits qualified associates to meet staffing needs and achieve company growth.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, identifying goals, measuring progress, addressing improvement opportunities, and promoting continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans and utilizing the Open Door Policy.
• Fosters a culture of respect by building high-performing teams, embracing diversity in people and ideas, and creating opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence.
• Attracts and retains talent, empowers development, and recognizes contributions and accomplishments.
• Acts with integrity by maintaining high ethical standards, modeling Walmart values, holding oneself and others accountable, and supporting regenerative company goals (e.g., sustainability, local giving, waste elimination).
• Serves customers and members by delivering results with a customer-first approach, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders (customers, associates, shareholders, communities) in planning.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, encouraging learning from mistakes, and adopting new technologies and skills.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 1575 Space Center Dr, Colorado Springs, CO 80915-2441, United States of America.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay differentials may apply based on location (Regional Pay Zone), external challenges (Complex Structure), or state legislative requirements.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave laws where applicable.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.