(USA) Front End Coach

Leads and develops teams by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams.

Responsibilities

• Model and demonstrate exceptional customer service standards using the One Best Way (OBW) service model; manage and support customer service initiatives such as “store of the community” and community outreach programs.
• Resolve customer needs, complaints, and issues; develop and implement action plans to correct deficiencies and lead process‑improvement efforts for a high‑quality customer experience.
• Drive financial performance and sales of the designated store area by reviewing profit‑and‑loss (P&L) statements, assisting in budgeting, forecasting, and expense control, and ensuring alignment with sales.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and building a belonging mindset.
• Coordinate and oversee job‑related activities by building relationships with key stakeholders, supporting plans and initiatives, identifying goals, measuring progress, and addressing improvement opportunities.
• Ensure compliance with company policies, mission, values, and standards of ethics and integrity; implement related action plans and support the Open Door Policy.
• Respect the individual by building high‑performing, inclusive teams, fostering a culture of belonging, and creating opportunities for all associates to thrive.
• Act with integrity by upholding the highest standards of ethics, supporting Walmart’s regenerative goals, and eliminating waste through local giving and sustainable practices.
• Serve customers and members by putting them first, applying EDLP/EDLC business models, making data‑driven decisions, and balancing short‑ and long‑term priorities.
• Strive for excellence by displaying curiosity, taking calculated risks, encouraging learning from mistakes, driving continuous improvements, and adopting new technologies.

Minimum Qualifications

• 2 years of college education; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms‑specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state‑specific requirements: a current state‑issued Certificate of Eligibility may be required.
• All associates must attend and successfully complete required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership (through Live Better U and Bellevue University).
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting; amount varies by classification and tenure.
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit covering tuition, books, and fees for eligible programs (high school completion to bachelor’s degrees, English Language Learning, certificates).

Pay

Annual salary range: $65,000 – $100,000. Additional compensation includes annual or quarterly performance bonuses, Regional Pay Zone (RPZ) adjustments, Complex Structure differentials, and state‑specific pay differentials where applicable.

Primary location: 7525 Winchester Rd, Memphis, TN 38125‑2202, United States.