(USA) Director, Specialty Compliance and Ethics - Global User-Generated Content (UGC) Compliance

Lead the development and execution of a global compliance strategy to ensure adherence to evolving regulatory requirements and platform safety standards for user-generated content (UGC).

About The Team

The Global User-Generated Content Compliance team is part of the larger Global Marketplace & eCommerce Compliance (GMEC) organization. As the leader of this team, you will develop capabilities to govern user-submitted content across digital marketplaces, social commerce, search capabilities, and review platforms. You will create processes and leverage technologies to mitigate risks in areas such as child safety, intellectual property, endorsements, and platform liability.

Responsibilities

• Lead the expansion and continuous improvement of an effective global compliance program for UGC.
• Establish and govern enterprise-wide moderation policies, controls, and escalation pathways for legal, regulatory, and trust and safety risks.
• Leverage analytics, business intelligence, and monitoring programs to measure control effectiveness, identify emerging risks, and support business growth.
• Partner with Global Tech, Product, and Engineering teams to develop and deploy scalable product solutions for content moderation and digital safety.
• Evaluate and implement emerging technologies, including artificial intelligence and machine learning, to enhance moderation capabilities, operational efficiencies, and accuracy.

Requirements

• Deep subject matter expertise in building and scaling compliance programs in trust and safety, content moderation, or UGC.
• Strong interpersonal skills and high emotional intelligence.
• Proven ability to exercise strong judgment and define new playbooks rather than follow existing ones.
• Strategic mindset with the agility to execute on both tactical and operational issues.
• Experience leading direct reports, cross-functional teams, and vendors.
• Data-driven decision-making based on analytics, business intelligence, and risk monitoring.
• Ability to communicate clearly and confidently with senior leaders.

Qualifications

• Bachelor’s degree in Business, Human Resources, or a related field and 5 years of experience in compliance, ethics, legal, project management, or a related area OR 7 years of relevant experience.
• 3 years of supervisory experience.
• 4 years of experience using intermediate functionality of Microsoft Office.

Preferred Qualifications

• Juris Doctor (JD) or Master’s degree in Business Administration, Public Administration, Legal/Regulatory, or a related field.
• Experience integrating Machine Learning (ML) or AI models into compliance or moderation workflows.
• Familiarity with data science and statistics concepts.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

• Bentonville, Arkansas: Annual salary range of $110,000 - $220,000.
• San Bruno, California: Annual salary range of $143,000 - $286,000.
• Additional compensation includes annual or quarterly performance bonuses and potential stock awards.