(USA) Club Enablement Lead

Position Summary

Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.

Captures and coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.

Facilitates orientation sessions aligned with Sam’s Club values and operational goals.

Oversees the completion of I-9 documentation and ensures compliance with onboarding protocols.

Reinforces training through daily routines and promotes continuous learning and operational consistency.

Maintains deep expertise in club roles, job functions, compliance protocols, and safety standards.

Provides guidance and support to associates on systems, safety practices, and operational procedures.

Fosters a collaborative, people-first environment that drives associate engagement and retention.

Champions change initiatives and collaborates across departments to drive adoption and engagement.

Acts as a connector within the club, cultivating relationships and building trust across teams.

Supports efforts to lower turnover and promote career growth through consistent coaching and mentorship.

What you'll do...

Foster a collaborative, people-first environment that drives associate engagement and retention.

Support efforts to lower turnover and promote career growth through consistent coaching and mentorship.

Cultivate relationships and build trust across teams to strengthen club culture and community.

Ensure club operations align with Sam’s Club strategic goals and values.

Monitor and support compliance with safety standards and operational protocols.

Promote consistency in execution across departments to enhance member and associate experiences.

Leadership and Team Management:

• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Compliance and Ethics:

• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Respect for Individuals:

• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity:

• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Strive for Excellence:

• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Minimum Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front-end team,
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.