(USA) Club Enablement Lead

Position Summary

Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.

Captures and coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.

Facilitates orientation sessions aligned with Sam’s Club values and operational goals.

Oversees the completion of I-9 documentation and ensures compliance with onboarding protocols.

Reinforces training through daily routines and promotes continuous learning and operational consistency.

Maintains deep expertise in club roles, job functions, compliance protocols, and safety standards.

Provides guidance and support to associates on systems, safety practices, and operational procedures.

Fosters a collaborative, people-first environment that drives associate engagement and retention.

Champions change initiatives and collaborates across departments to drive adoption and engagement.

Acts as a connector within the club, cultivating relationships and building trust across teams.

Supports efforts to lower turnover and promote career growth through consistent coaching and mentorship.

What you'll do...

Foster a collaborative, people-first environment that drives associate engagement and retention.

Support efforts to lower turnover and promote career growth through consistent coaching and mentorship.

Cultivate relationships and build trust across teams to strengthen club culture and community.

Ensure club operations align with Sam’s Club strategic goals and values.

Monitor and support compliance with safety standards and operational protocols.

Promote consistency in execution across departments to enhance member and associate experiences.

Leadership and Teamwork:

• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Integrity and Compliance:

• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Customer Focus:

• Delivers results while putting the customer first.
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Excellence and Innovation:

• Strives for excellence by displaying curiosity and a desire to learn; taking calculated risks; demonstrating courage and resilience; driving continuous improvements; being open to and using new technologies and skills; and supporting others through change.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

LIVE BETTER U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $21.00 to $29.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.